North Carolina
Tel:  919-481-2183
Fax:  919-481-3787

remote access tool
new version 6/5/2012
(use only as instructed)
Geeks Alive! Computer Rescue
Since 2005...

Affordable PC problem solving for business and home:
Hardware  ·  Software  ·  Networking  ·  Virus/spyware cleanup  ·  Data recovery
Consulting  ·  Software Development (many languages)

Call us at:  919-481-2183   (Cary, NC)
Email us at: 
Web site:
Rates:  $100 for the first hour,  $60/hour for each additional hour.
109 Black Bear Ct, Cary, NC 27513-4941
An affiliate of Burton Systems Software
Dave Burton, owner


1. Anyone with Windows XP or Windows 8.0 needs to immediately update it,  to defend against the latest ransomware attack.
2. News: Windows users should uninstall Apple QuickTime.
3. What about Windows 10?
 3a. How did Windows 10 get installed without my permission?
 3b. How can I extend Windows 10's free offer past July 29, 2016?
 3c. Windows 10 Hints
4. SSD drives
5. Windows 8, 8.1 & 10 hints
6. Windows XP hints
7. Chromebook hints
8. UPnP Security Alert
9. remote access tool
10. Other links
11. Dave's home page
12. The GeeksAlive! Theme Song



QuickTime, RIP

Apple's QuickTime for Windows is no longer necessary for iTumes. QuickTime for Windows has been
desupported by Apple, and Apple recommends that Windows users uninstall QuickTime.


Windows 10...

(Updated May 20, 2016)
Windows 7 support ends in January, 2020, so if you might keep your computer for longer than that,
Windows 10 is better.
If you want to be cautious (like me), do a full "image" backup of your computer, onto an external
hard disk drive, using one of the excellent free backup programs, like Acronis TrueImage free
WDC Edition (if you have a Western Digital drive), or Seagate DiscImage (if you have a Seagate
drive), or Aomei, EaseUS, or Macrium Reflect. Do a backup before installing Windows 10, so
that you can revert to your old version of Windows, if necessary.
Do another backup after installing Windows 10, for recovering your computer to a working
Windows 10 installation if it ever crashes in the future.
If you waited until after July 29, 2016, upgrading to Windows 10 will cost $119 for the Home version,
of $199 for the Pro version. (Probably. Call me if you're facing this expense.)


How did Windows 10 get installed without my permission?

You clicked "OK" without reading the fine print, which changed in late Spring, 2016.
Pray Microsoft doesn't alter it again.


Was it possible to extend Windows 10's free offer past July 29, 2016?

It wasn't simple, but it was possible:


Windows 10 Hints

1) Some names have changed. E.g., "programs" are now "apps," so "All programs" is now
"All apps," and "Computer" is now called "This PC" in some contexts.
2) Some things have moved from the left-click-on-Start-button menu to the right-click-on-
start-button menu. Control Panel is one of them!
3) The "lock" button moved from the Power-off/Shutdown menu to your user-name icon.
(Why?? I guess because Microsoft thinks Easter egg hunts are fun?)
4) Some things have moved to different folders / categories. E.g., the old "Accessories"
folder is now "Windows Accessories," which moves it from near the beginning of All Programs
to near the end of All Apps.
5) Microsoft Security Essentials is now Windows Defender, and it is included, and it is free.
You can find it in Control Panel. (Right-click the Startbutton, then left-click Control Panel.)
6) is a fantastic resource for safely and efficiently installing useful tools, like
Google Chrome, Mozilla Firefox, and OpenOffice Suite (a free alternative to Microsoft Office).
7) Here's How to add "Recent items" to left pane of File Explorer in Windows 10.
8) Here's some good advice about how to configure the Sleep and Hibernate "Power Options."
9) Microsoft's Windows 10 "Mail App" is absolute garbage. It can't even manage email folders.
However, if you use the IMAP protocol you can use the Mail App along with a more competent
email program, like Windows Live Mail. However, Microsoft has now discontinued support for
Windows Live Mail, which was pretty good, and they've removed the download link from their
web site. But you can still get it, along with the rest of the Windows Essentials 2012 Suite
(mainly Movie Maker and Windows Live Writer), if you know where to look. Additionally,
Windows Live Writer has a free successor called Open Live Writer (which I've not tried).


SSD Drives

Nothing speeds up a PC like an SSD (Solid State Drive), especially Windows 7 & later. But
if you upgrade from an HDD (Hard Disk Drive) to an SSD, it is important that the partitions
be properly aligned. You can learn about that here:
and here:
Note: if you need to test your old-fashioned hard disk drive, there are free tools to do it, like
Acronis Drive Monitor ("ADM"), which is no longer being developed, but still works pretty well.
Don't worry about ADM's temperature and backup warnings. But the "drive health" which it reports
should be 100%. Not 98%. Not 99%. It needs to be 100%. Anything less is a problem.


Windows 8, 8.1 & 10 Hints

(Updated May 17, 2017)
IMPORTANT: Anyone with Windows 8.0 or Windows XP needs to immediately update it,
to defend against the latest ransomware attack.
      Is Windows 8 or 8.1 (or 10, but it's not as bad) driving you nuts?
For Windows 8, the first thing you should do is to upgrade to Windows 8.1 (or 10).
For Windows 8.1, you should either upgrade to 10, or else install Classic Shell,
to get back your Windows Start Button. It is free, open-source, and wonderful.
Second, remember: The Windows Key Is My Friend. After you've installed Classic
Shell, pressing the Windows Key will return you to the regular Windows Desktop,
even when there's no obvious way to get there. (Alt-F4 to "close" is also worth
Third, you probably don't need a 3rd-party antivirus program. Starting with Windows 8,
Microsoft has dropped the old (mostly useless) Windows Defender, and renamed their (pretty
good) Microsoft Security Essentials (MSE) to Windows Defender, and included it with Windows.
The link to run it manually is in Control Panel.
(But never forget: anti-virus software is not what keeps you safe on the 'web. It's more like
your seatbelt when you're driving a car. Paranoia is what keeps you safe, on the 'web or on
the road. Your antivirus software and seatbelt just improve your odds of survival if you make
a bad mistake.)

An annoying Windows 8 & 8.1 feature is Microsoft's heavy-handed effort to coerce
users into using “Microsoft accounts” (email addresses) for logging into Windows.
To avoid that, and use a traditional, simple “local account,” instead, follow these
while setting up Windows 8 or 8.1 (or these instructions for Windows 10).
A major defect of Windows 8 and later versions is that they don't officially support Microsoft
Office 2003
or MS Office XP (2002). Also, Microsoft Office Starter Edition (which was free
with Windows 7), doesn't come with Windows 8 or later. (I've managed to get Office 2003 to
run on Windows 8.x & 10, but Windows Update won't install updates/fixes, so I've had to
work out how to do that manually.)
Fortunately, there are several good free alternatives. The best ones are probably
OpenOffice, LibreOffice (which is very similar to OpenOffice), and Kingsoft Office
(a/k/a "WPS Office"), but there are several other alternatives available, too.
Here's a direct download link for Kingsoft Office (probably the best version):
This version is newer, but it adds "watermarks" to printed documents and exported PDF files:
This version is in-between; I'm not sure whether it adds watermarks or not:
If all you need is word processing (no spreadsheets, etc.), you might like the free,
open-source AbiWord word processor. It's a bit dated, but it is very robust, and
I've seen it recover a .doc file which was too damaged for Microsoft Word, itself,
to handle. Or, for simple word processing, try WordPad (which comes with Windows).
(Note: you don't have to pick just one. I installed & use four: Kingsoft Office, OpenOffice,
AbiWord, and genuine Microsoft Office.)
Other good, free tools can be found at the indispensible site.


Windows XP Hints

(Updated May 17, 2017)
IMPORTANT: Anyone with Windows XP or Windows 8.0 needs to immediately update it,
to defend against the latest ransomware attack.
Q: Microsoft has terminated support for Windows XP. Do I need to replace my
Windows XP computer, or upgrade the operating system?
A: No. It's not an emergency, anyhow.
Many XP computers are old and slow, and overdue for replacement. (I can help you
pick a good replacement, if you wish.) But if your computer is still running well, then
there's no immediate need to replace it.
Microsoft is no longer supplying fixes for Windows XP, but there's no immediate need
to replace the Windows XP operating system, either. Most computers which run XP
are not good candidates for upgrading to a newer version of Windows, anyhow.
However, if you use Microsoft Security Essentials ("MSE") for virus protection, you
should uninstall it and replace it with one of the free alternatives.
Microsoft promised MSE would still work through July 14, 2015. Here's the announcement:
Unfortunately, that was a "half truth." Despite Microsoft's promise, MSE is now displaying
a deceptive red "at risk" indicator on Windows XP computers, which masks its indication
of whether it has detected any real threats.
So I think it's best to uninstall MSE and replace it with one of the free alternatives. The
deadline to do so is July 15, 2015, but it's probably better to do it sooner, if for no other
reason than to get rid of the red "at risk" warning. So here's how to do it:
    1. Go to: Start -> Control Panel -> Add and Remove Programs
    2. Right-click on "Microsoft Security Essentials"
    3. Left-click on uninstall, and uninstall Microsoft Security Essentials.
    4. Shutdown/restart.
    5(a). Using Internet Explorer, go to
    6(a). Check  either Avast or  Avira (but not both!).
    7(a). Scroll down, click the big "download installer" button, and run the downloaded
     "installer" file. That should install your new antivirus program (Avira).
    5(b). Download and install Panda Free Antivirus, Ad-Aware Free Antivirus, or
     BitDefender Free Edition.
Note that the order is important. You should never have two main antivirus programs on
your computer at once, so be sure to uninstall MSE before you install Avira, Panda,
Ad-Aware, or BitDefender.

Chromebook hints

1. The chromebook equivalent to a “right-click” is to tap the touchpad with two fingers.
2. For me to help you via “remote control” you'll need to install Chrome Remote Desktop app.
3.   How to "hard-reset" your Chromebook:
Chromebooks are inexpensive little web-browsing machines. They tend to be fairly
trouble-free, but if you accidentally get to a hard-to-close scammer web page, you'll need
to hard-reset and restart, without "restoring," like this:



(January 31, 2013)
To check your home network's router for the UPnP security flaw, use the
"Scan My Router" button on the Rapid7 Router Security Check web page.
Bob Rankin has more info here.
Steve Gibson's "Unplug-N-Pray" tool is handy for disabling UPnP on your
Windows computer, though it won't solve router vulnerabilities.


Can you relate?

(This guy can.)